FREQUENTLY ASKED QUESTIONS

What exactly is amoreTHERAPY?

amoreTHERAPY is a monthly subscription box that supports your natural wellness journey by offering a new, high quality, therapeutic grade essential oil each month along with other amazing surprises including essential oil education, mini DIY projects (all components are supplied) and handcrafted products from local artisans.

How does your Subscription Service work?

We make essential oil use easy for you!  By subscribing to one of our plans you will receive a monthly box filled with amazing aromatherapy products.

Month to Month Subscriptions:

When you subscribe to our month to month plan, you will be billed on the same day each month.  For example, if you sign up on September 17th, your subscription auto-renews on October 17th, November 17th, December 17th and so on.  You can cancel your subscription at any time by updating your account or contacting us at info@amoretherapy.com

Three and Six Month Subscriptions:

When you subscribe to our three or six month plans, you will prepay for your term, including shipping, at time of checkout. Your subscription will then auto-renew after three or six months depending on your plan. For example, if you sign up for a three month plan on September 17th, your subscription will automatically renew on December 23rd.  You can cancel your subscription at any time by updating your account or contacting us at info@amoretherapy.com

Gifts:

amoreTHERAPY also offers a one month, three month and six month gift subscription.  You will only be charged once for your gifted subscription term at time of checkout and the subscription will not automatically renew.

When does my amoreTHERAPY box ship?

Our boxes ship on the first day of each month.  Cutoff for placing new subscription orders is the 15th of each month – this allows us time to prepare the perfect amoreTHERAPY box just for you!

For example:

Our first ever amoreTHERAPY subscription box will ship on November 1st 2017.  Orders can be placed for the November box up to October 15th.  New orders placed between October 16th and November 16th will ship on December 1st and so on.

We understand that sometimes, depending on your first order date,  you may have to wait a little longer for your very first box to arrive but we assure you it will be worth it!

If the 1st of the month falls on a Sunday or Holiday, your box will ship on the next business day.

How will I be billed for my subscription?

All subscriptions are paid for at time of checkout, including taxes and shipping.  Depending on the plan you choose, your subscription will automatically renew every month, every three months or every six months from the date of your original order.

Our Gift boxes are a one time payment at checkout and do not automatically renew.

How do I cancel my subscription?

Either send us a message through our contact form, email us at info@amoretherapy.com or login to your account to cancel your subscription.

What does shipping cost?

Shipping costs are based on your location.  You can use our handy shipping calculator to determine your rate at checkout.

Canadian orders will receive a tracking number however due to the insanely high cost, we cannot provide tracking numbers to shipments to the US.  We apologize for this and if you absolutely need a tracking number, please contact us for the lowest rate available.

Shipping durations (approximate):

Within BC – 2-3 business days

Alberta, Saskatchewan, Manitoba – 4-6 business days

Ontario, Quebec – 5-7 business days

Northern and Eastern Canada – 7-10 business days

United States – 7-10 business days

I have more questions!

Contact us today at info@amoretherapy.com if you have any further questions about our products and service.  We are happy to help support you on your wellness journey!